| # |
Criterion |
SFCRM |
Siebel On-Demand |
salesforce.com |
MSCRM |
Accpac/ SalesLogix |
| Deployment Modes |
| 1 |
Available as In-Premise License installation |
 |
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| 2 |
Available as a hosted product (Principal hosted) |
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|
| 3 |
Available as a hosted product (self-hosted by channel
partner or customer preferred colo) |
|
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| 4 |
Available in Subscription, Premise license
mode |
|
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| 5 |
Available as a Turnkey Appliance |
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| OEM Branding, Verticalization, Customization and
Self Publishing |
| 1 |
Provision for OEM Name branding by Channel
Partner |
|
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|
| 2 |
Domain Verticalization of CRM by Channel Partner |
|
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| 3 |
Custom User Interface, Logo and Splash screen |
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| 4 |
Compiled Code management by Channel partner |
|
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| Business Features/Functionality |
| 1 |
Sales Force Automation |
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|
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| 2 |
Customer Support |
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|
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| 3 |
Telemarketing Automation |
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| 5 |
Partner (Channel) Management including Leads
management |
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| 6 |
Knowledge Base |
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| 7 |
Website Integration for Leads/Tickets |
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| 8 |
Administration Tools |
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|
| 9 |
Customization (Layout, Views, Filters,
Dropdowns) |
|
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|
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| 10 |
Built-in report generator |
|
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|
T |
T |
| Foundation Infrastructure |
| 1 |
Email Server Integration (MS-Exchange, Novell Group-wise, Lotus
Domino, POP3-SMTP, IMAP) |
|
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| 2 |
Outlook Sync |
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| 3 |
Data Management – Imports, Import updates, Import to
multiple entities, Exports |
|
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| 4 |
MS-Office Integration (Interface to Word/Excel) |
|
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|
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| 5 |
Back Office Integration (QuickBooks, Great Plains, Accpac,
MAS-90) |
|
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|
| 6 |
XML API support for back office integration |
|
T |
|
|
|
| 7 |
In-built backup for remote, online/offline storage |
|
T |
T |
T |
T |
| 8 |
Remote Administration/Configuration |
|
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|
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| 9 |
Customization Tools |
|
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|
|
| 10 |
Instant Messaging |
|
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|
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| 11 |
Knowledge of Programming, Scripts, SQL for customization
(excluding back-office integration) |
|
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|
|
| 12 |
Learning Curve in Administration (online) |
|
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|
T |
T |
| 13 |
Learning Curve Customization (In-house, back-office
Integration) |
|
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|
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| Software Stack Support |
| 1 |
Windows 2003 OS |
|
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|
|
| 2 |
Linux 2.4x OS |
|
|
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|
|
| 3 |
Apple MacOSX Server extensions |
|
|
|
|
|
| 4 |
BSD Unix, Solaris, HP-UX, IBM AIX and other Unix OS’ |
|
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|
|
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| 5 |
Java Standard Edition (Server only) |
|
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|
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| 6 |
Microsoft .Net architecture |
|
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|
|
| 7 |
SQL Database ’92 Compliancy (Oracle, Sybase, DB2, SQL
Server, PostGresSQL, McKoi, Pointbase) |
|
T |
T |
T |
T |
| 8 |
IIS Web Server Requirement |
|
|
|
|
|
| 9 |
Mozilla Browser Support |
|
|
|
T |
T |
| Hardware Requirements |
| 1 |
Single Intel/AMD PC based Server support |
|
|
|
|
|
| 2 |
Apple Mac/Xserve/Solaris/Unix Workstation/Server |
|
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|
|
|
| 3 |
Installation and Implementation (Total Complexity) |
|
|
|
|
|
| 4 |
Low Install/Implementation Rollout times 5 Minute Install/60 Minute Implementation |
|
|
|
|
|
| User Interface/OEM/Verticalization |
| 1 |
Ease of UI development for custom specified UI |
|
|
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|
|
| 2 |
Emulations (SFDC/ Siebel/GoldMine/Telemagic/ Act) |
|
|
|
|
|
| Total Cost of Implementation |
| 1 |
License Cost |
|
|
|
|
|
| 2 |
Overall Gross Margin % to Channel VAR |
|
|
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|
|
| 3 |
Total Cost of Ownership |
|
|
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|
|
| 4 |
Return on Investment |
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|
Competitive comparison
