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Why sfCRM is unique
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SFCRM
provides robust Customer Relationship Management
functionalities that empower businesses to optimize the
effectiveness of their sales, marketing and customer care
teams. In addition, SFCRM offers unique capabilities that
allow it to meet the critical requirements of small and
medium-sized enterprises better than any other CRM
vendor.
The following is a snapshot of
our product differentiators, showing why you should choose
SFCRM:
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1. |
Freedom of Choice –
True Platform Flexibility
Most growing businesses eventually migrate to an in-house CRM
system to satisfy the need for sophisticated, end-to-end
process integration. SFCRM provides the capability to
seamlessly move to an in-house CRM system and vice versa; it
is the only hosted CRM provider with this true seamless
platform flexibility. In addition, SFCRM is available as a
turnkey appliance completely loaded with operating system
(Windows or Linux) with plug 'n go
capability.
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2. |
Seamless Off-the-Shelf
Integration
View customer account payables, order information and
logistical information. SFCRM offers seamless integration to
all of your back office apps using XML API's, presenting a
true 360 degree view of your customers and empowering your
staff to provide enhanced service.
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3. |
Immediate
Deployment
With SFCRM in in-house installation mode, the
deployment times are of the order of a couple of hours.
In the hosted there's nothing to install, so you can get
started without calling your IT department or waiting for a
consultant's help. In fact, you and your entire team can be up
and running with SFCRM in a matter a day or less.
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4. |
Affordable
With SFCRM, the key advantages of affordability are features
and functionality comparable to Siebel OnDemand/SalesForce.com
at the pricing of GoldMine and Maximizer. In the hosted mode,
one low price gets you everything you need – your CRM
application, support, training, backups, updates and more
– without large upfront software and hardware
investments or a dedicated system administrator. Your CRM
costs scale according to your organization's growth.
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5. |
Ease-of-Use
Everything from the user interface to opportunity workflows to
accounts and order information reporting has been developed for
ease of use. Plus, because SFCRM integrates seamlessly with
Microsoft Outlook, you can conveniently use Outlook in the
offline mode to keep track of your Contacts and
appointments.
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6. |
No
Learning curve for customization(no
programming required)
SFCRM easily adapts to the way you work by letting you
customize the system either in the hosted mode or the in-house
installation. You can define specific processes unique to your
business, describe your own fields, profile key attributes and
create your own screens, tabs, lists and views – without
having to do any programming.
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7. |
True
Verticalization
By providing an extensive database vocabulary editor,
you can easily configure and customize to your own domain
'jargon", workflow and processes with the built-in
customization tools within SFCRM.
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8. |
Built-In Opportunity processes and Workflows
Keep everyone on the same page with CRM workflows that allow
your entire team to follow identical processes. With SFCRM, you
can see exactly where each sale is and when it's expected
to be complete.
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9. |
Anytime, Anywhere Access
As SFCRM is web enabled, 24-hour secured access from anywhere
in the world is available in all modes of deployment - in-house,
hosted, appliance or subscription modes. No matter where your
employees are, they've got complete access to the data they need
most. Plus, with wireless device support, your salespeople can
access prospect information on their handheld PDAs.
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