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Support
We at sfaFinity are dedicated to customer satisfaction. Our
team supports clients through every phase of the software
implementation process by offering consulting services, data migration
services, off-site or in-house client training, and first-rate
technical services. Once sfaFinity's customers' implementations are complete
they are fully supported with annual software upgrades, latest
documentation and unmatched technical service.
Consulting Services
sfaFinity
has a team that provides years of project management and technical
expertise so that customers focus on their core business. In addition,
channel partners working with sfaFinity offer a wealth of experience
and knowledge in all aspects of the CRM. It is the
combination of domain knowledge, experience and technology that
provides customers skills in defining CRM initiatives, provisions of
temporary managers to take charge of a new implementation or further
leveraging an existing implementation. sfaFinity's wide range of
consulting services will put the customer's project on the right
track.
Data migration services
sfaFinity or an authorized Channel partner will provide expert assistance with
migrating a customer's data from a legacy system to SFCRM. Prior to a
data conversion, an sfaFinity account rep will review a customer's
current database in detail and discuss every aspect of the data
migration to assure there is a smooth transition without incident.
Product training servicesAt
sfaFinity, the core focus of the design team is to make SFCRM
intuitive and easy to use from a user perspective. It is anticipated
that a user with basic browser skills will not need more than an hour's
orientation on the use of SFCRM. Web based training is also provided
with online training guides. Administration is also very easy and
requires very little training except to understand the SFCRM's setup and structure. For
advanced users requiring more knowledge, sfaFinity provides
structured training classes.
Technical support servicesFirst-rate
technical support is insurance against downtime. The sfaFinity
technical team provides their clients with prompt, expert support via
telephone, email, on-site visits and through the support arena of the
sfaFinity website. There are three technical services options to choose
from.
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